Helpdesk Support how you need it email phone text web live chat
At Struck Tech, we understand how important the efficient use of IT systems is to your daily operation. This is why we offer a comprehensive and winning; IT help desk support solution for the enterprise.
We take pride in providing our clients with best-in-class IT support services. Our continuous services empower you to focus on the more important aspect of your business rather than the network.
During client onboarding, we install a security software agent that monitors each device continuously and takes note of updates, uptimes, and downtime performance. With this, we can proactively resolve user issues and reduce potential threats to businesses from our network operation center.
We also ensure that all critical IT systems and applications are always up and running and that problems are resolved accurately. Our IT help desk support team comprises certified US-based IT professionals who are available 24x7x365 by email, phone, web, and live chat.
Whether you run a small, large, medium, full time or part-time business, we offer a range of service packages that are tailored to meet your need.
Why Choose Us?
Operations are ongoing 24/7/365. We always ensure that tickets get answered in a timely manner.
We pride ourselves on solving issues during a first look and ensuring that you can get back to work asap.
We do not charge based on the number of tickets, and if you are on our managed services, IT plan helpdesk support is included based on your selected SLA.
Unlike some other IT companies that let tickets sit for long periods with no response, at Struck Tech, we promise to look and respond to your problems within 24 hours or earlier, depending on your SLA agreement.
Ready to find out how we can make your helpdesk better?
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